Welcome to A4I eShop. These Terms & Conditions (“Terms”) outline the rules, obligations, and expectations governing your interaction with our website, shop.a4i.com, and your purchase of products from us. These Terms are designed to protect both you, the customer, and us, the business, by establishing a clear framework for our relationship. By accessing our website, creating an account, browsing our product catalog, or placing an order, you acknowledge that you have carefully read, fully understood, and unequivocally agree to be legally bound by these Terms. If you find these Terms unacceptable or disagree with any provision herein, you must refrain from using our website or purchasing our products immediately.
1. Definitions
To ensure clarity and avoid misinterpretation, the following terms are defined for use throughout this document:
- “Buyer,” “Customer,” or “You” refers to any individual, business, or entity accessing our website, registering an account, or purchasing products from A4I eShop. This includes both one-time purchasers and recurring customers.
- “Seller,” “We,” “Us,” or “Our” refers to A4I eShop, the company operating the website shop.a4i.com, responsible for offering products and services to you.
- “Products” encompasses the full range of aluminum truss systems, accessories, and related items available for purchase through our website, including all variations in size, style, and configuration.
- “Website” means shop.a4i.com, including all its subdomains, pages, features, and associated services provided by A4I eShop.
- “Order” denotes a formal request submitted by you through our website to purchase one or more Products, initiating the transaction process.
- “Account” refers to a personalized user profile created by you on our Website, enabling streamlined purchasing, order tracking, and access to additional functionalities.
These definitions serve as the foundation for understanding the rights and responsibilities outlined in the subsequent sections.
2. Acceptance of Terms
Your engagement with our Website—whether by browsing, creating an Account, adding items to your cart, or completing a purchase—constitutes your explicit acceptance of these Terms in their entirety. These Terms form a legally binding contract between you and A4I eShop, enforceable under applicable law. We strongly recommend reviewing this document carefully before proceeding with any activity on our Website. Should you choose not to accept these Terms, you are required to cease all use of our Website and refrain from initiating or completing any transactions with us. Your continued interaction with our Website following your initial visit or after updates to these Terms (notified via the “Last Updated” date) reaffirms your ongoing consent to be bound by them.
Failure to comply with these Terms may result in consequences including, but not limited to, termination of your Account, cancellation of Orders, or restriction of your access to our Website, at our sole discretion.
3. Products and Services
A4I eShop specializes in the sale of premium aluminum truss systems and accompanying accessories, meticulously crafted to serve a variety of purposes such as event staging, exhibition displays, construction projects, and other structural applications. Our product offerings are designed with durability, versatility, and industry-standard compliance in mind, catering to both professional contractors and individual enthusiasts.
We strive to provide accurate and up-to-date information regarding Product specifications, availability, and pricing on our Website. However, due to the dynamic nature of e-commerce, we cannot guarantee that all details—such as stock levels, descriptions, or images—will be error-free or perfectly reflective of the physical Product at all times. Product images are intended for illustrative purposes and may differ slightly from the actual item due to lighting, manufacturing variations, or screen display settings. We reserve the unilateral right to alter, update, or discontinue any Product, including its features or availability, without prior notice to you. Such changes will not retroactively affect Orders already confirmed by us.
4. Ordering and Payment
4.1 Ordering Process
Placing an Order with A4I eShop involves a multi-step process designed for clarity and efficiency. You begin by selecting your desired Products from our online catalog, adding them to your cart, and proceeding to checkout. At checkout, you must provide complete and accurate shipping and billing information, including your full name, address, and contact details. Upon submission of your Order, you will receive an automated email acknowledging receipt of your request. Please note that this acknowledgment does not signify our acceptance of your Order; it merely confirms that your request has been successfully received and is under review.
We retain the absolute right to accept, decline, or cancel your Order for any reason, including but not limited to Product unavailability, pricing errors, suspected fraudulent activity, or incomplete payment information. If your Order is declined or canceled, we will notify you promptly via email and, if applicable, refund any payments made. You may modify or cancel your Order within 24 hours of submission by contacting our customer service team at eshop.us@a4i.com. Beyond this window, changes may not be possible, and you will be subject to our return and refund policies outlined below.
4.2 Pricing
All Product prices are displayed in United States Dollars (USD) and include applicable sales taxes unless otherwise stated. Prices are subject to change at our discretion due to market fluctuations, supplier costs, or promotional adjustments. However, any price changes implemented after you place an Order will not affect that specific transaction. Additional costs, such as shipping fees or handling charges, will be transparently presented during the checkout process prior to payment submission. We bear no responsibility for extraneous fees imposed by your financial institution or payment processor, such as currency conversion charges or transaction fees.
4.3 Payment
We facilitate secure payment processing through a variety of methods, including major credit and debit cards (e.g., Visa, MasterCard, American Express). All transactions are safeguarded by industry-standard SSL/TLS encryption to protect your sensitive financial data. Payment processing is managed by a third-party provider compliant with the Payment Card Industry Data Security Standard (PCI DSS), ensuring that we do not store your full credit card details on our servers.
By providing your payment information and submitting an Order, you authorize A4I eShop to charge the total amount—including Product costs, taxes, and shipping fees—to your designated payment method. You are solely responsible for ensuring that your payment details are accurate and that sufficient funds are available. In the event of suspected unauthorized use of your payment method or Account, you agree to notify us immediately at [Insert Email Address] to mitigate potential losses.
5. Shipping and Delivery
A4I eShop currently offers shipping exclusively within the United States, including all continuous lower 48 states. Contact us for options to ship overseas. During checkout, you will be presented with available shipping options, associated costs, and estimated delivery timelines tailored to your specified shipping address. While we partner with reputable carriers to ensure timely delivery, these estimates are not binding guarantees. Delays may occur due to unforeseen circumstances such as inclement weather, carrier operational issues, customs processing (if applicable), or inaccuracies in the shipping information you provide.
You bear full responsibility for submitting a correct and deliverable shipping address. Should a package be returned to us due to an error in the address or failure to claim it, you may incur additional shipping fees for reshipment. Once a package is marked as delivered by the carrier to the address you provided, our responsibility for the shipment ends, and we are not liable for loss, theft, or damage thereafter. We recommend tracking your Order using the provided tracking number and contacting the carrier directly for delivery-related inquiries.
Upon delivery, customer must ensure that the person responsible for receiving the shipment carefully inspects the pallet/packages for both visual and/or concealed damage. If damage is suspected photos must be taken. Damaged or missing pieces must be noted on the delivery receipt prior to releasing the carrier. Receiving should sign off "subject to further inspection." Any customer claims of missing or damaged goods at delivery must be submitted to the seller within 5 business days with photos of the external and internal shipment damages.
6. Returns and Refunds
6.1 Return Policy
We stand behind the quality of our Products and offer a 30-day return period to ensure your satisfaction. If a Product does not meet your expectations, you may request a return within 30 calendar days from the date of delivery, provided the item remains unused, undamaged, and in its original packaging with all tags, manuals, and accessories intact. To begin the return process, please email us at [Insert Email Address] with your Order number, a detailed explanation of the reason for return, and, if applicable, photographic evidence of any issues. Upon approval, we will issue a return authorization number and detailed instructions for shipping the Product back to us.
You are responsible for return shipping costs unless the return is due to our error (e.g., defective Product or incorrect item shipped). We recommend using a trackable shipping method to ensure the safe return of the item.
6.2 Refund Process
Once we receive and inspect the returned Product, we will verify its condition against our return criteria. If approved, we will process a refund to your original payment method within 14 business days. Refunds will cover the purchase price of the Product, excluding original shipping fees and any return shipping costs you incurred. You will be notified via email once the refund is issued, though the timing of its appearance in your account may depend on your bank or payment provider’s processing times.
6.3 Non-Returnable Items
Certain Products are exempt from our return policy, including custom-ordered, powder coated, or specially fabricated items, Products purchased during clearance sales, and items explicitly marked as “final sale” on our Website. Additionally, Products that have been used, modified, or damaged due to customer mishandling are not eligible for return. We reserve the right to deny any return request that fails to comply with these conditions, and such decisions are final.
7. Warranties and Guarantees
7.1 Product Warranty
Every Product sold by A4I eShop is backed by a one-year limited warranty against defects in materials or workmanship, effective from the date of delivery. This warranty ensures that your Product will perform as intended under normal use and conditions. It does not extend to damage resulting from misuse, neglect, improper installation, unauthorized repairs, accidents, or natural wear and tear over time.
7.2 Warranty Claims
To initiate a warranty claim, please contact us at eshop.us@a4i.com with your Order number, a comprehensive description of the defect, and supporting documentation such as photos or videos demonstrating the issue. We will review your claim and, if deemed valid, offer to repair, replace, or refund the defective Product at our discretion. Replacement or repaired items will be shipped to you at no additional cost, though you may be required to return the defective Product to us first, with shipping instructions provided. This warranty does not cover incidental costs, such as labor for installation or removal, or damages resulting from the defect.
8. User Accounts
8.1 Account Creation
To enhance your shopping experience, you may register an Account on our Website. This optional feature allows you to save your payment and shipping information, review past Orders, track current shipments, and receive personalized updates. During registration, you must provide truthful and complete information, including your name, email address, and a secure password. You agree to update your Account details as necessary to maintain their accuracy.
8.2 Account Security
The security of your Account is paramount, and you are solely responsible for safeguarding your login credentials. This includes not sharing your password with others and logging out of shared or public devices after use. Any activity conducted through your Account—whether authorized by you or not—is your responsibility. If you suspect a security breach, such as unauthorized access or a compromised password, you must notify us immediately at [Insert Email Address] so we can take appropriate action, such as suspending your Account or resetting your credentials.
8.3 Account Termination
We reserve the right to suspend, restrict, or terminate your Account at our sole discretion, with or without prior notice, if we determine that you have violated these Terms, engaged in fraudulent behavior, or used your Account in a manner detrimental to our operations or other users. Upon termination, you will lose access to your Account and any associated benefits, though pending Orders may still be processed at our discretion.
9. Prohibited Uses
To maintain the integrity and functionality of our Website, you agree not to engage in any activities that could harm, disrupt, or misuse our services. Prohibited uses include, but are not limited to:
- Attempting to bypass security measures, hack into our systems, or gain unauthorized access to our servers, databases, or user Accounts.
- Employing automated tools, bots, or scripts for data mining, scraping, or harvesting information from our Website without express permission.
- Introducing malicious software, such as viruses, trojans, worms, or other harmful code, that could impair our Website’s performance or compromise user safety.
- Using our Website to distribute unsolicited communications (e.g., spam), engage in phishing schemes, or perpetrate fraud.
- Misrepresenting your identity, impersonating others, or falsely claiming affiliation with any individual, organization, or entity.
Violations of these prohibitions may result in immediate Account suspension, legal action, and cooperation with law enforcement authorities as necessary.
10. Intellectual Property
10.1 Ownership
All content featured on our Website—including text, photographs, illustrations, logos, icons, designs, layouts, and underlying software code—is the exclusive property of A4I eShop or its licensors. This content is protected by United States and international copyright, trademark, patent, and other intellectual property laws, ensuring our rights are preserved against unauthorized use.
10.2 Restricted Use of Images
All images displayed on our Website, including but not limited to Product photographs, promotional graphics, and design elements, are original works or licensed assets owned by A4I eShop and are protected under copyright law. These images are provided solely for the purpose of illustrating our Products and services to you as a customer. You are strictly prohibited from copying, downloading, reproducing, distributing, modifying, or using these images in any form—whether for personal, commercial, or other purposes—without obtaining prior written consent from A4I eShop. Unauthorized use of our images, such as featuring them on third-party websites, marketing materials, or social media platforms, constitutes a violation of our intellectual property rights and may lead to civil litigation, monetary damages, and injunctive relief.
10.3 License
We grant you a limited, revocable, non-exclusive, and non-transferable license to access and view our Website and its content for personal, non-commercial purposes only, such as evaluating Products or completing a purchase. This license does not permit you to reproduce, modify, distribute, publicly display, or create derivative works from our content unless explicitly authorized by us in writing. Any misuse of this license may result in its immediate revocation.
11. Privacy Policy
We are committed to protecting your personal information and maintaining transparency about our data practices. Our [Privacy Policy](insert link) provides a detailed explanation of how we collect, use, store, and safeguard your data, including information provided during Account creation, Order placement, or Website interactions. By using our Website, you consent to the collection and processing of your information as outlined in the Privacy Policy, which is incorporated into these Terms by reference.
12. Limitation of Liability
To the maximum extent permitted by applicable law, A4I eShop, along with its affiliates, subsidiaries, officers, directors, employees, agents, and suppliers, shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising from or related to your use of our Website, Products, or services. This includes, but is not limited to, losses of profits, revenue, business opportunities, data, or goodwill, regardless of whether we were advised of the possibility of such damages or whether they were foreseeable.
Our aggregate liability for any claim arising under these Terms—whether in contract, tort, or otherwise—shall not exceed the total amount you paid to us for the specific Product(s) or service(s) directly giving rise to the claim. This limitation applies even if our remedies fail their essential purpose.
13. Dispute Resolution
13.1 Arbitration
Any dispute, disagreement, or claim arising out of or relating to these Terms, your use of our Website, or your purchase of our Products shall be resolved exclusively through binding arbitration, rather than through litigation in court, except as otherwise provided by law. Arbitration will take place in Knoxville, Tennessee, and will be administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules. The process will be conducted by a single, neutral arbitrator, whose decision shall be final, binding, and enforceable in any court of competent jurisdiction. Each party shall bear its own legal fees and costs, unless the arbitrator awards otherwise.
13.2 Waiver of Class Action
By agreeing to these Terms, you waive any right to pursue disputes on a class-wide basis or participate in a class action lawsuit or consolidated arbitration against A4I eShop. All claims must be brought in your individual capacity, ensuring that disputes remain personal and distinct.
14. Governing Law
These Terms, and any disputes arising hereunder, shall be governed by and interpreted in accordance with the laws of the State of Tennessee, United States, without regard to its conflict of law provisions. Should any portion of a dispute fall outside the scope of arbitration, legal proceedings must be initiated exclusively in the state or federal courts located in Knox County, Tennessee, to which you irrevocably submit to jurisdiction and venue.
15. Changes to Terms
We reserve the right to revise, amend, or update these Terms at any time to reflect changes in our business practices, legal requirements, or operational needs. Any modifications will be posted on our Website, accompanied by an updated “Last Updated” date at the top of this document. We may, but are not obligated to, notify you of significant changes via email or a Website announcement. It is your responsibility to periodically review these Terms to stay informed of any updates. Your continued use of our Website or placement of Orders after such changes are posted signifies your acceptance of the revised Terms in full.
16. Contact Information
We value open communication and are here to assist you with any questions, concerns, or issues related to these Terms or your experience with A4I eShop. Please reach out to us using any of the following methods:
- Email: eshop.us@a4i.com – Our primary support channel, monitored business hours for prompt responses.
- Phone: +1 (800) 411-0065 , +1 (865) 299-6759 – Available during business hours, Monday through Friday, 9:00 AM to 5:00 PM Eastern.
- Mailing Address: Area Four Industries America, Inc. 5427 N. National Drive Knoxville, TN 37914 – Include your Order number in all formal correspondence (Returns must be pre-authorized - see Terms and Conditions #6 above).
We encourage you to contact us for clarification on any provision of these Terms, to report potential violations, or to seek assistance with your shopping needs.
By accessing our website, creating an account, or purchasing our products, you affirm your agreement to be bound by these Terms & Conditions in their entirety.