Help & FAQs

Placing an order is simple! First, browse our selection of products and add your desired items to the cart. Once you're ready, click on the cart icon and proceed to checkout. Follow the prompts to enter your shipping and payment information. Review your order and click 'Place Order' to complete your purchase.

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

We understand that plans can change. If you need to modify or cancel your order, please contact our customer service team as soon as possible. Please note that once an order has been processed for shipping, changes or cancellations may not be possible. For custom truss or powder coated truss orders, additional restrictions may apply.

To apply a promo code, simply enter the code in the 'Promo Code' field during checkout. Click 'Apply' to see the discount reflected in your order total. Please ensure the code is entered correctly and is still valid.

Absolutely! Your security is our top priority. Our eshop is built on Shopify, which uses industry-standard encryption and security protocols to protect your personal and payment information. You can shop with confidence knowing your data is safe.

We offer standard ground shipping for all orders. Due to the size and weight of our aluminium truss products, we work with specialized carriers to ensure safe and efficient delivery. For smaller accessories, we may use standard parcel services.

Shipping costs are calculated based on the weight, dimensions, and destination of your order. You can view the exact shipping cost during the checkout process before finalizing your purchase. We strive to offer competitive rates while ensuring your items are handled with care.

Delivery times vary depending on your location and the items ordered. Typically, orders are processed within 1-2 business days, and standard shipping takes 3-7 business days within US. For large or custom truss orders, additional time may be required. You will receive an estimated delivery date during checkout and in your order confirmation email.

We currently ship only within the United States. This means that all orders are delivered exclusively to addresses within the US. Unfortunately, we do not offer international shipping at this time for eShop, so if you're located outside the US, you can contact us.

If you need to change your shipping address, please contact our customer service team as soon as possible. We will do our best to update your address before the order is shipped. However, once the order has been dispatched, changes may not be possible.

Our return policy is straightforward and customer-friendly. You can return most items within 30 days of delivery if they’re unused, in original condition, and in their original packaging with all parts included. Custom truss orders can’t be returned unless they’re damaged or faulty. If something arrives broken or doesn’t work, reach out to us right away, and we’ll arrange a replacement or refund to keep you satisfied.

To return an item, please begin by contacting our customer service team with your order number and the reason for the return. Some items, such as oversized products like aluminium trusses, may require special shipping arrangements. Our team will evaluate your request and provide tailored instructions, including any necessary steps for handling larger items. After we receive and inspect the item, your refund or exchange will be processed within 5-7 business days.

If you received the wrong item, please reach out to our customer service team immediately, providing your order number and details about the error. Our team will collaborate with you to resolve the issue efficiently, whether that involves shipping the correct item or arranging a return for the incorrect one. We’ll supply clear instructions and cover any required shipping costs to ensure you receive what you ordered without inconvenience.

Creating an account is quick and easy. Simply click on the 'Sign Up' button on our homepage, fill in your details (such as your name, email, and password), and follow the prompts to complete the process. Once your account is created, you can manage your orders and preferences.

Yes, you can update your username or email address at any time. Log into your account, go to 'Account Settings,' and make the necessary changes. Be sure to save your updates.

You can easily update details like your name, address, or payment methods by logging into your account and navigating to 'Account Settings.' Make your changes and save them.

If you wish to delete your account, please contact our support team. We’ll guide you through the process and ensure your data is handled in accordance with our privacy policy.

To unsubscribe from newsletters, simply click the "Unsubscribe" link at the bottom of any newsletter email you receive. Alternatively, you can log into your account, go to your settings, and adjust your email preferences. If you need further assistance, our support team is happy to help.

You can check stock availability on the product page. If it’s in stock, you’ll see an "Add to Cart" button; if not, it’ll say "Out of Stock" or "Currently Unavailable."

We aim for accuracy in all product images. Slight variations in color or appearance may occur due to lighting or screen differences—check the product description for exact details.

Yes, all products are 100% authentic, directly from production companies under Area Four Industries.

All products include a manufacturer’s warranty—details are on the product page. Contact customer service to process a warranty claim.

You can reach our customer service team via email at support-eshop@a4i.com, by phone at 1-800-555-1234, or by filling out the contact form on our website. We’re here to assist you with any questions or concerns.

• Email: Send your inquiry to sales.us@a4i.com. Our sales team will respond within 24-48 hours.
• Phone: Call our sales hotline at 1-800-SALES-NOW (1-800-725-3766). Our representatives are available Monday through Friday, 9 AM to 5 PM EST.
• Contact Form: Fill out the sales inquiry form on our website at shop.a4i.com/sales-inquiry. We'll get back to you as soon as possible.

All purchases and inquiries are handled through our website.

The best way to contact us depends on your needs:

• For quick questions or immediate assistance, calling our sales hotline at 1-800-SALES-NOW is recommended.
• For detailed inquiries or if you prefer written communication, emailing online.sales@a4i.com is the way to go.
• If you prefer online forms, use the contact form on our website.

We're here to help, so choose the method that works best for you!