Welcome to A4I eShop. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, shop.a4i.com, create an account, or make a purchase. By using our website, you agree to the practices described in this policy.
1. Information We Collect
We collect the following types of information:
- Personal Information: When you create an account or place an order, we collect your name, email address, shipping address, billing address, and phone number.
- Payment Information: We collect payment details, such as credit or debit card information, through our secure payment gateway. However, we do not store your full payment information on our servers.
- Browsing Information: We may collect data about your interactions with our website, including IP address, browser type, device information, and pages visited.
- Cookies: We use cookies to enhance your experience, such as maintaining your shopping cart and remembering your preferences. For more details, see our Cookie Policy.
2. How We Use Your Information
We use your information for the following purposes:
- Order Processing: To process and fulfill your orders, including shipping and handling returns or refunds.
- Account Management: To manage your user account and provide customer support.
- Website Improvement: To analyze website usage and improve our services, products, and user experience.
- Marketing: If you opt in, we may send you promotional emails or newsletters about our products and offers. You can unsubscribe at any time.
- Legal Compliance: To comply with legal obligations, such as tax reporting or responding to lawful requests from authorities.
- 3. How We Protect Your Information
- We take your privacy seriously and implement reasonable security measures to protect your data, including:
- Encryption: We use SSL/TLS encryption to secure data transmitted between your browser and our website.
- Secure Payment Processing: Payment information is processed through a PCI DSS-compliant payment gateway.
- Access Controls: Only authorized personnel have access to your personal information, and we regularly review our security practices.
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
4. Your Rights Regarding Your Data
You have the following rights regarding your personal information:
- Access: You can request a copy of the data we hold about you.
- Correction: You can update or correct your personal information through your account settings or by contacting us.
- Deletion: You can request the deletion of your account and personal data, subject to legal retention requirements.
- Opt-Out: You can opt out of marketing communications at any time by clicking the “unsubscribe” link in emails or contacting us.
To exercise any of these rights, please contact us at the details provided in Section 11.
5. Cookie Policy
We use cookies and similar technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us:
- Maintain your shopping cart and session.
- Remember your preferences and settings.
- Analyze website traffic and performance.
You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our website.
6. Third-Party Sharing
We do not sell your personal information to third parties. However, we may share your data with trusted service providers who assist us in operating our business, such as:
- Shipping Companies: To deliver your orders.
- Payment Processors: To securely process your payments.
- Analytics Providers: To help us understand website usage.
These third parties are contractually obligated to protect your data and use it only for the purposes we specify.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes. For example:
- Account information is kept as long as your account is active.
- Order information is retained for tax and accounting purposes.
8. Children’s Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us to have it removed.
9. International Users
A4I eShop ships only within the US territory. If you access our website from outside the US, please note that your data will be transferred to and stored in the US, where our servers are located.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of our website constitutes acceptance of the updated policy.
11. Contact Information
For questions or concerns about this Privacy Policy, or to exercise your data rights, please contact us at:
- Email: eshop.us@a4i.com
- Phone: +1 800 411 0065 , +1 (865) 299 6759 – Available during business hours, Monday through Friday, 9:00 AM to 5:00 PM EST
- Address: Area Four Industries America, Inc. 5427 N. National Drive Knoxville, TN 37914
By using our website, you agree to this Privacy Policy.